Last updated on 11 January 2026.
SignalShift AI (“SignalShift AI”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal and business data you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
This policy applies to our website and to the SignalShift AI platform.
1. Information We Collect
Information you provide directly
- Account information such as your name, email address, company name and role
- Billing and subscription information (processed by our payment provider, not stored by us)
- Communications with us, including emails and support requests
Information from connected tools
If you connect third-party tools (such as CRMs, analytics platforms or revenue tools), we access data from those systems only with your permission and only to provide our service. This may include funnel, marketing, sales or revenue-related data.
We access connected tools in read-only mode wherever possible.
Usage and technical data
We may automatically collect limited technical information such as:
- IP address
- Browser type and device information
- Pages or features used within the product
- Log and diagnostic data
This data helps us improve performance, reliability and usability.
2. How We Use Your Information
We use your information to:
- Provide funnel intelligence, diagnostics and recommendations
- Operate, maintain and improve the SignalShift AI platform
- Communicate with you about your account, onboarding and product updates
- Respond to support requests and enquiries
- Detect, prevent and address security or technical issues
- Comply with legal and regulatory obligations
We do not sell your data.
3. Payments and Billing
Payments are processed by our authorised payment provider (such as Paddle), who acts as the merchant of record. We do not store full payment card details on our servers.
Your billing information is handled according to the payment provider’s own privacy and security practices.
4. Data Sharing and Disclosure
We may share information only in the following situations:
- With trusted service providers who help us operate the platform (eg hosting, analytics, email delivery), under strict confidentiality obligations
- If required by law, regulation or legal process
- To protect the rights, safety or security of SignalShift AI, our users or others
We do not share your data for advertising purposes.
5. Data Security
We take data security seriously and use reasonable administrative, technical and organisational safeguards to protect your information.
These measures include:
- Encrypted data transmission
- Access controls and authentication mechanisms
- Least-privilege access to internal systems
- Read-only access to connected third-party tools where applicable
No system is completely secure, but we continuously work to protect your data.
6. Data Retention
We retain your information only for as long as necessary to:
- Provide the service
- Meet legal, accounting or reporting obligations
- Resolve disputes or enforce agreements
You may request deletion of your account and associated data at any time, subject to legal requirements.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict certain processing
- Withdraw consent where applicable
To exercise these rights, contact us at hello@getsignalshift.ai
8. International Users
SignalShift AI operates globally. Your data may be processed or stored in jurisdictions outside your home country. We take steps to ensure appropriate safeguards are in place where required.
9. Cookies and Analytics
We may use cookies or similar technologies to:
- Enable core site functionality
- Understand how users interact with our website
- Improve performance and user experience
You can control cookies through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of the service after changes means you accept the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle data, contact us at hello@getsignalshift.ai